Terms & Conditions
Welcome to Red Heart Print!
This website is owned and operated by Red Heart Print, located at:
3674 State Rt 111, Suite C
Pontoon Beach, Illinois 62040, United States
By using this website, placing an order, or interacting with our services, you agree to the following terms and conditions. If you do not agree, please do not use our site.
1. Products & Personalisation
Red Heart Print specializes in made-to-order and personalized gifts. Please double-check all names, dates, spellings, and custom requests before placing your order – we print exactly what you submit.
We reserve the right to cancel or refuse orders that contain offensive or inappropriate content.
2. Order Processing & Delivery
Shipping times may vary depending on the destination and selected shipping method.
We are not responsible for delays caused by shipping carriers, customs, or incorrect delivery information provided by you.
3. Returns & Refunds
Due to the personalized nature of our products, we cannot accept returns unless the item arrives damaged or there is a manufacturing error on our part.
If there’s an issue with your order, please contact us at info@redheartprint.com within 7 days of receiving it. We'll do everything we can to make it right.
4. Pricing & Payments
All prices are listed in U.S. dollars. We reserve the right to change prices at any time.
Payment must be made in full at checkout. We accept all major credit/debit cards and secure payment methods.
5. Copyright & Intellectual Property
All content on this website – including product designs, images, logos, and text – is owned by Red Heart Print or licensed to us. You may not copy, reuse, or distribute any content without our written permission.
6. Privacy
Your privacy matters to us. Please see our [Privacy Policy] for details on how we collect, use, and protect your personal information.
7. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products. We do our best to provide accurate information, but we can’t guarantee that everything will be error-free at all times.
8. Governing Law
These terms are governed by the laws of the State of Illinois, United States. Any disputes shall be handled in the courts located in Madison County, Illinois.
9. Contact Information
If you have questions about these Terms & Conditions, please contact us:
Email: info@redheartprint.com
Address: Red Heart Print, 3674 State Rt 111, Suite C, Pontoon Beach, IL 62040, USA
Privacy Policy
At Red Heart Print, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or place an order.
1. Who We Are
This website is owned and operated by:
Red Heart Print
3674 State Rt 111, Suite C
Pontoon Beach, Illinois 62040
United States
2. Information We Collect
When you use our website, we may collect the following types of information:
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Personal Information: Name, email address, shipping address, billing address, phone number, and payment details.
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Order Details: Product customisation data (e.g. names, dates, messages).
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Website Usage Info: IP address, browser type, device type, pages visited, and how you interact with our site (via cookies and analytics tools).
3. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Personalize and customize your products
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Provide customer support
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Improve our website and services
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Send order updates, shipping notifications, and occasional promotional emails (only if you’ve opted in)
We do not sell or rent your information to third parties.
4. Third-Party Services
We may share limited information with trusted third parties only where necessary for:
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Payment processing (e.g., Stripe, PayPal)
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Shipping and delivery (e.g., USPS, UPS)
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Email marketing (e.g., Klaviyo, if you’ve subscribed)
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Analytics and website performance tracking (e.g., Google Analytics)
Each third-party service has its own privacy practices. We encourage you to review them if you’d like more details.
5. Cookies
Our website uses cookies to improve your browsing experience and track how you use the site. You can choose to disable cookies in your browser settings, but this may affect site functionality.
6. Data Security
We use SSL encryption and other industry-standard measures to protect your personal data. However, no system is 100% secure, so please be cautious when sharing sensitive information online.
7. Your Rights
You have the right to:
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Access the personal data we hold about you
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Request corrections or updates
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Ask us to delete your information (where legally applicable)
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Opt out of marketing emails at any time by clicking “unsubscribe” in the footer of the email
8. Children’s Privacy
This site is not intended for children under the age of 18, and we do not knowingly collect data from anyone under that age.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our site with the effective date clearly shown.