Providing we have all of the information we need to process your order, then orders are dispatched within 2-3 working days maximum.
If the item is too large for your mailbox and you are not home to accept the package, it may be left at your local post office for collection. Please check with them before contacting us.
USA & Canada – Please allow 2-7 days for delivery. (Orders shipped from the USA)
Europe – Please allow 4-10 days for delivery.
Australia & Rest of The World – Please allow 6-14 days for delivery.
You can choose to have your item sent to you first at your billing address, or have it sent directly to the recipient by entering an alternative address during the checkout process.
Some items such as large personalized invitation orders and gifts may need somebody to be present at the delivery address to accept the package.
As a valued customer we want you to be 100% happy with what you’ve ordered. If you’re not completely satisfied with the product(s) you’ve bought then simply return it to us at any time within 14 working days of receipt in the original condition and we will issue a full refund. This offer excludes personalized items. Return postage is at the buyers cost.
If your item has been personalized we will only accept a return if we have made an error with the personalization you have requested or the product is damaged or faulty. In these cases we will refund the product in full and the return postage.
If the personalized item has the personalization you requested and has arrived in good condition, we will not accept a return.
We will not refund personalized items for spelling or grammatical errors made by the customer, or simply if you no longer want it.
If you wish to return an item please contact us within 14 days of receipt.
This does not affect your statutory rights.